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Customer Obligations
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The Customer shall:
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for any Customer or third party provided
equipment or software, arrange for the supply,
installation and maintenance of such equipment, if
applicable, and ensure that such equipment or software
is installed and maintained according to the
manufacturer's specifications and the customer's specifications, if
any;
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understand that service is available where
technology permits.
Rates do not include installation by a technician and
costs to correct internal wiring problems at customers'
premises.
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ensure at all times that the WEB TELECOMM/TekSavvy
Solutions Provided Equipment and Customer or third party
provided equipment is stored in a manner and in an
environment which conform to the relevant equipment
manufacturer's specifications;
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be responsible for the loss of and risk
or damage to the WEB TELECOMM/TekSavvy Solutions Provided Equipment
except where caused by the negligence or willful
misconduct of WEB TELECOMM/TekSavvy Solutions;
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provide all necessary infrastructure,
including without limitation, power outlets, grounding
and anti static environments required for the safe and
efficient operation and maintenance of the WEB TELECOMM/TekSavvy
Solutions Provided Equipment and the Customer or third
party provided equipment in accordance with Canadian
Standards Association or other specifications or
regulations as applicable; and
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permit WEB TELECOMM/TekSavvy Solutions or its Third
Party Providers prompt and safe access to its premises
for the purpose of performing its obligations under the
service(s) provided or disconnecting and removing the
WEB TELECOMM/TekSavvy Solutions Provided Equipment.
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The Customer, its agents, employees or
representatives shall not commit any act or cause or permit
any act to be committed or provide any services which will
conflict with or affect in any way the provision of the
Services by WEB TELECOMM/TekSavvy Solutions.
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The Customer agrees not to tamper with,
alter or otherwise rearrange the Services nor shall it
permit or assist others to abuse or fraudulently use the
Services including but not limited to using the Services (i)
in any manner which interferes unreasonably with the
Services or WEB TELECOMM/TekSavvy's network, or access thereto by other
persons; or (ii) for any purpose or in any manner directly
or indirectly in violation of applicable laws or in
violation of any third party rights.
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The Customer shall solely be responsible for
use of the Services by any of its employees, officers,
directors, agents as well as its end users and agrees to
take all necessary measures to ensure that such persons use
the Services in accordance with these terms and conditions.
The Customer agrees to comply with (i) the Internet Use
Policy set forth herein, which policy may be amended by
WEB TELECOMM/TekSavvy Solutions from time to time; to the extent the
Customer is receiving an Internet based service, and (ii)
any third party software license terms and conditions in
respect of software used by the Customer in connection with
the use of the Services.
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The Customer shall be solely responsible for
obtaining necessary licenses and/or authorizations for all
software and equipment, which are not provided by WEB TELECOMM/TekSavvy
Solutions. WEB TELECOMM/TekSavvy Solutions shall not be responsible if
any changes in the Services cause equipment, hardware or
software not provided by WEB TELECOMM/TekSavvy Solutions to become
obsolete, require modification or attention, or otherwise
affect performance of same. WEB TELECOMM/TekSavvy Solutions shall provide
the Customer with one (1) month's notice of such changes.
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WEB TELECOMM/TekSavvy Solutions reserves the right to
take all actions, including immediate suspension of the
Services, which it considers necessary to assure compliance
with the Customer Obligations. The Customer will be
responsible for all additional costs, liabilities and
expenses incurred by WEB TELECOMM/TekSavvy Solutions resulting directly
from a breach by Customer of this Section.
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Warranty
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Customer acknowledges that WEB TELECOMM/TekSavvy
Solutions does not warrant uninterrupted or error free
Services or the content, availability, accuracy or any other
aspect of any information including, without limitation, all
data, files and all other information or content in any form
or of any type, accessible or made available to or by
Customer or its end users through the use of the Services.
WEB TELECOMM/TekSavvy Solutions shall be permitted from time to time to
interrupt the Services in order to provide maintenance to
the Services, as more specifically set out in the Schedules.
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The warranties provided in this Agreement
are in lieu of all other warranties and conditions. The
Customer hereby waives all other warranties and conditions,
express, implied or statutory, including any warranty of
merchantability, fitness of a particular purpose, or
availability or reliability of the Services.
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Remedies
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SUBJECT TO SECTION 4, WEB TELECOMM/TekSavvy'S AND THE
THIRD PARTY PROVIDERS' TOTAL CUMULATIVE LIABILITY, IF ANY,
TO THE CUSTOMER FOR DAMAGES ARISING OUT OF OR IN CONNECTION
WITH THIS AGREEMENT AND THE PROVISION OF THE SERVICES WILL
IN NO EVENT EXCEED THE TOTAL AGGREGATE MONTHLY CHARGES (NET
OF ALL DISCOUNTS AND CREDITS) PAID BY THE CUSTOMER DURING
THE PERIOD SUCH DAMAGES WERE INCURRED, SUCH PERIOD NOT TO
EXCEED THREE (3) MONTHS, FOR THE SPECIFIC SERVICES THAT
ALLEGEDLY GIVE RISE TO THE DAMAGES.
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CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES
AGAINST WEB TELECOMM/TekSavvy SOLUTIONS IN RESPECT OF THE SERVICES AND
THIS AGREEMENT SHALL BE AS STATED IN THIS AGREEMENT.
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Termination
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Either Party may, at its option, terminate
this Agreement effective 5 days after notice or prior
opportunity to cure the default if the other party makes or
is deemed to have made a general assignment for the benefit
of creditors under the Bankruptcy and Insolvency Act (the
"Act"), or if a petition is filed against it under the Act
(and is not removed within thirty (30) days after the filing
thereof), or if it shall be declared or adjudicated
bankrupt, or if an application is made in respect of it
under the Companies' Creditors Arrangement Act, or if a
liquidator, trustee in bankruptcy, custodian, receiver,
receiver and manager, moderator, or any other officer with
similar powers shall be appointed of or for it (and is not
removed within thirty (30) days, if such appointment was not
voluntary), or if it shall commit any act of bankruptcy or
institute proceedings to be adjudged bankrupt or insolvent
or consents to the institution of such appointment or
proceedings, or if it admits in writing an inability to pay
debts generally as they become due or becomes an "insolvent
person" as that term is defined in the Act.
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WEB TELECOMM/TekSavvy may terminate this Agreement in the
event that the Customer is in breach of any material term of
this Agreement (other than a failure to pay an amount when
due) and shall fail to remedy such breach within two (2)
days after receiving written (by email, mail or fax) notice
thereof from the WEB TELECOMM/TekSavvy. Notwithstanding the foregoing, if
the breach is not capable of being remedied within such two
(2) day period, the period in which the breach may be
remedied shall be extended for an additional period of three
(3) days, provided that the Customer has used and continues
to use all reasonable commercial/personal efforts to cure
the breach in a timely manner.
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WEB TELECOMM/TekSavvy may terminate this Agreement in the
event the Customer fails to pay any amount payable hereunder
when due and fails to remedy such breach within two (2) days
after receiving written (by email, mail or fax) notice
thereof from WEB TELECOMM/TekSavvy.
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Customer may terminate this Agreement in the
event WEB TELECOMM/TekSavvy fails to provide the service requested
hereunder when due and fails to remedy such breach within
five (5) days after receiving written (by email, mail or
fax) notice thereof from Customer. The sole remedy for such
breach is the value of up to one (1) months service, unless
mutually agreed by both parties.
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For the purposes of this Article 8, in the
event that Customer does not perform its respective
obligations, responsibilities or provide the deliverables
agreed to in this agreement, and such breach is not cured
within the two (2) day period referred to in section 8.2
above, WEB TELECOMM/TekSavvy may, at its option, immediately terminate
this Agreement and all fees under this Agreement, shall be
immediately due and payable to WEB TELECOMM/TekSavvy.
**** CUSTOMER MUST PROVIDE WEB TELECOMM/TekSavvy A NOTICE OF
CANCELLATION 5 DAYS AHEAD OF THE MONTHLY RENEWAL DATE. IF A
CONFIRMATION NOTICE HAS NOT BEEN RECEIVED BY CUSTOMER FROM
WEB TELECOMM/TekSavvy FOR THE CANCELLATION, IT WILL BE ASSUMED THE
CANCELLATION HAS NOT BEEN RECEIVED. IT IS THE RESPONSIBILITY OF
THE CUSTOMER TO ENSURE CANCELLATION HAS BEEN RECEIVED. A
CANCELLATION NUMBER WILL BE PROVIDED ON RECEIPT OF CANCELLATION
FROM WEB TELECOMM/TekSavvy.****
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Limitation of Liability
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UNDER NO CIRCUMSTANCES WILL WEB TELECOMM/TekSavvy
SOLUTIONS OR THE THIRD PARTY PROVIDERS BE LIABLE TO THE
CUSTOMER FOR ANY INDIRECT INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, EXPENSES, COSTS, LIABILITY, LOSS, OR
DAMAGE WHATSOEVER, INCLUDING, LOST PROFITS, LOST REVENUE,
LOSS OF DATA, LOSS OF USE OF ANY INFORMATION SYSTEM, FAILURE
TO REALIZE EXPECTED SAVINGS OR ANY OTHER COMMERCIAL OR
ECONOMIC LOSS, WHETHER ARISING IN NEGLIGENCE, TORT, STATUTE,
EQUITY, CONTRACT, COMMON LAW, OR ANY OTHER CAUSE OF ACTION
OR LEGAL THEORY EVEN IF WEB TELECOMM/TekSavvy SOLUTIONS HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. CUSTOMER AGREES,
ACKNOWLEDGES AND CONFIRMS THAT THE LIMITATIONS OF LIABILITY
SET OUT IN THIS SECTION ARE FAIR AND REASONABLE IN THE
COMMERCIAL CIRCUMSTANCES OF THIS AGREEMENT AND THAT WEB TELECOMM/TekSavvy
SOLUTIONS WOULD NOT HAVE ENTERED INTO THIS AGREEMENT BUT FOR
CUSTOMER'S AGREEMENT TO LIMIT WEB TELECOMM/TekSavvy'S AND ITS THIRD PARTY
PROVIDERS' LIABILITY IN THE MANNER, AND TO THE EXTENT,
PROVIDED FOR HEREIN.
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WEB TELECOMM/TekSavvy SOLUTIONS AND THE THIRD PARTY
PROVIDERS ASSUME NO LIABILITY ARISING FROM (i) THE USE OF
THE SERVICES FURNISHED BY WEB TELECOMM/TekSavvy SOLUTIONS IN COMBINATION
WITH SERVICES, PRODUCTS OR EQUIPMENT PROVIDED BY CUSTOMER OR
ANY THIRD PARTIES AND (ii) THE FAILURE BY THE CUSTOMER TO
PERFORM ITS OBLIGATIONS.
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SECTIONS 3 AND 4 OF THIS AGREEMENT SHALL
APPLY EVEN IN THE EVENT OF A BREACH OF CONDITION, A BREACH
OF AN ESSENTIAL OR FUNDAMENTAL TERM, OR A FUNDAMENTAL BREACH
OF THIS AGREEMENT.
INTERNET USE POLICY
The Customer is solely responsible for use of
the Services by any of its employees, officers, directors, agents
and any other end user of the Services (collectively, the «End
Users»). The Customer agrees to comply, and to ensure that, the End
Users comply with the following policies and procedures associated
with the use of the Services (the Customer and/or End Users are
sometimes hereinafter referred to as «you»).
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Rules. While using the Service, you may
not:
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post, transmit or otherwise distribute
information constituting or encouraging conduct that would
constitute a criminal offense or give rise to civil
liability, or otherwise use the Service in a manner which is
contrary to law or would serve to restrict or inhibit any
other user from using or enjoying the Service or the
Internet;
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post or transmit messages constituting
"spam", which includes but is not limited to unsolicited
e-mail messages, inappropriate postings to news groups,
false commercial messages, mail bombing or any other abuse
of e-mail or news group servers;
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post or transmit any information or software
which contains a virus, "cancelbot", "trojan horse", "worm"
or other harmful or disruptive component; or
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upload or download, post, publish, retrieve,
transmit, or otherwise reproduce, distribute or provide
access to information, software or other material which: (i)
is confidential or is protected by copyright or other
intellectual property rights, without prior authorization
from the rights holder(s); (ii) is defamatory, obscene,
child pornography or hate literature; or
(iii) constitutes invasion of privacy, appropriation of
personality, or unauthorized linking or framing.
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Your Equipment. It is your responsibility
to ensure that your computer system meets the minimum
requirements stated by WEB TELECOMM/TekSavvy Solutions as being necessary to
use the Service. From time to time, the computer equipment
required to access and use the Service may change. Accordingly,
your computer equipment may cease to be adequate to access and
use the Service.
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You Can Best Control the Risk and Therefore
Are Responsible. WEB TELECOMM/TekSavvy Solutions will not assume any
responsibility for your acts or omission. Account and password
protection will be your responsibility.
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Monitoring. WEB TELECOMM/TekSavvy Solutions has no
obligation to monitor the Service. However, in order to protect
itself and its subscribers, WEB TELECOMM/TekSavvy Solutions will be entitled
to electronically monitor the Service from time to time and
disclose any information concerning the End User required by the
Customer or that is necessary to satisfy any law, regulation or
lawful request. WEB TELECOMM/TekSavvy Solutions will not intentionally
monitor or disclose any private e-mail message unless required
by law. WEB TELECOMM/TekSavvy Solutions reserves the right to refuse to post,
or to remove any information or materials, in whole or in part,
that it determines, in its sole discretion, are unacceptable,
undesirable, or in violation of these policies.
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Content. You acknowledge that some
content, products or services available with or through the
Service («Content») may be offensive or may not comply with
applicable laws. You understand that neither WEB TELECOMM/TekSavvy Solutions
nor any of its affiliates attempt to censor or monitor any
Content. You also acknowledge that neither WEB TELECOMM/TekSavvy Solutions
nor any of its affiliates have any obligation to monitor your
use of the Service and, except as provided herein, have no
control over such use. You assume total responsibility and risk
for access to or use of Content and for your use of the Service.
WEB TELECOMM/TekSavvy Solutions and its affiliates assume no liability
whatsoever for any claims or losses arising out of or otherwise
relating to your access to or use of Content.
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Privacy. WEB TELECOMM/TekSavvy Solutions cannot
guarantee privacy. Your messages may be the subject of
unauthorized third party interception and review. WEB TELECOMM/TekSavvy
Solutions therefore recommends that the Service not be used for
the transmission of confidential information.
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E-mail. Sending unsolicited, e-mail
messages, including, without limitation, commercial advertising,
mailing lists and informational announcements is prohibited.
Users will not use another site's mail server to relay mail.
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Usenet. Users shall not post ten (10) or
more messages similar in content to Usenet or other newsgroups,
forums, e-mail mailing lists or other similar groups or lists.
Users will not post any Usenet or other newsgroup, forum, email
mailing list or other similar group or list articles which are
off-topic according to the charter or other owned-published FAQ
or description of the group or list.
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System and Network Security. Users are
prohibited from violating any system or network security
measures including but not limited to engaging in unauthorized
access or use of WEB TELECOMM/TekSavvy's or a third party's network, data or
information. Users are unauthorized to monitor WEB TELECOMM/TekSavvy
Solutions or third party's data, systems or network traffic.
Users are prohibited to interfere with service to any user, host
or network including without limitation, mail bombing, flooding,
and deliberate attempts to overload a system and broadcast
attacks. Users are prohibited to forge any TCP-IP packet header
or any part of the header information in an e-mail or newsgroup
posting.
VIOLATION OF ACCEPTABLE USE POLICY
WEB TELECOMM/TekSavvy Solutions considers the above practices to
constitute abuse of its service. Therefore, WEB TELECOMM/TekSavvy Solutions'
terms and conditions of service prohibit these practices. Engaging
in one or more of these practices may result in termination or
suspension of the offender's account and/or access to WEB TELECOMM/TekSavvy's
services. Nothing contained in this policy shall be construed to
limit WEB TELECOMM/TekSavvy Solutions' actions or remedies in any way with
respect to any of the foregoing activities. WEB TELECOMM/TekSavvy Solutions
reserves the right to take any and all additional actions it may
deem appropriate with respect to such activities, including without
limitation taking action to recover the costs and expenses of
identifying offenders and removing them from the WEB TELECOMM/TekSavvy Solutions
service, and levying cancellation charges to cover WEB TELECOMM/TekSavvy
Solutions' costs. In addition, WEB TELECOMM/TekSavvy Solutions reserves at all
times all rights and remedies available to it with respect to such
activities at law or in equity |